Postgres(QL) Support Plans and Prices

SLA

Monthly

Annual

The SLA Contract is great for customers who want a guaranteed response time that isn't tied to the number of servers they have. It provides 24x7 coverage and is immune to emergency rates.

The SLA provides the following services:

1. Service Level Agreement

2. 24x7 Response

3. Immunity to emergency rates

4. Hourly rates still apply

5. Costs are enterprise wide

$350.00

$3,000.00

QL Standard

Monthly

Annual

The Standard Support Contract is designed for those who wish a basic 24x7 support package. This is a traditional break/fix support[1].

QL Basic provides the following services:

1. Service Level Agreements

2. 24x7 Response

3. Immunity to emergency rates should they apply

4. Hourly rates do not apply to Break/fix support

5. Costs are per server

$350.00

$3,000.00

QL Premium

Monthly

Annual

The Premium Support Contract is designed for those who want a 24x7 support package with added benefits. This is a traditional break/fix support[1].

QL Premium provides the following services:

1. Service Level Agreements

2. 24x7 Response

3. Immunity to emergency rates should they apply

4. Hourly rates do not apply to Break/fix support

5. Costs are per server

6. Yearly Database Audit (2500.00 value)

7. Remote Hands (zero cost investigative service)

8. Optional Uptime monitoring with dispatch

$600.00

$5,000.00